At TPS we are committed to ensuring we deliver quality training and assessment services and that all information you require as a learner is readily available. For your information, we have provided our key policies and procedures below.
Should you need any further information please contact our administration team on 9726 0812.
Should you need any further information please contact our administration team on 9726 0812.
Learner Responsibilities
We ask all of our learners to review the following:
- Before enrolment or course commencement, please review the course information to determine that it meets your needs and seek further information from TPS staff if necessary.
- Before enrolment or course commencement, please notify TPS if you require support due to physical limitations, language, literacy or numeracy issues etc so that appropriate assistance can be arranged to meet your needs.
- Provide all details as required in the TPS Enrolment Form.
- Arrive on time and participate enthusiastically in all activities.
- Behave in a courteous and respectful matter towards the trainer, other learners and TPS staff.
- Take responsibility for your own learning by approaching tasks with a positive attitude, reading your learner guide, completing training and assessment tasks, participating in class discussion, monitoring your own learning and discussing any concerns with your trainer.
- Ensure that all work completed is your own.
TPS obligations
We are responsible for delivering quality training and assessment services and will ensure that we:
- Assist learners to determine the most appropriate course for their needs
- Provide learners with clear information about what the training entails
- Deliver training and assessment in compliance with the Standards for RTOs 2015
- Use resources and equipment that are well maintained in good working order and are in place
- Deliver training and assessment by qualified and experienced staff
- Deliver training and assessment as per the nationally set standard prescribed in the relevant Training Package or accredited course material
- Notify you of any changes to agreed services as soon as practicable
- Process AQF certification documentation on successful course completion, receipt of a valid USI and providing fees are paid in full
- Retain all learner records securely and provide them on request
- Support learners to the best of our ability and assist with referral to external support services on request
- Endeavour to assess work promptly and provide feedback on learner progress
- Process refunds promptly and in accordance with our policy and procedure
- Respond to complaints or appeals promptly and in accordance with our policy and procedure, and
- Respect your privacy.
AGE REquirements
Unless otherwise stated or arranged, learners must be 18 years or older on commencement of the course. Please refer to course specific information guides for further information.
LATE ARRIVALS
The majority of our courses are competency based and are assessed as such. Under our obligations as an RTO, learners are required to attend all components of the course. Any learner who arrives late, dependent on the time, will be asked to either return on another similar course to make up lost time or to re-book to another day.
FEES and CHARGES
Information on fees, charges and subsidies is available on request from our administration. Please contact 9726 0812 for further information.
Please note that TPS is not a VET FEE Help provider.
Please note that TPS is not a VET FEE Help provider.
REFUNDS
As a learner you pay an agreed fee upon commencement of a course but we understand that special circumstances can arise and you may be unable to attend. You may claim a refund of 100% of any deposits made, providing a written request is received by our office 3 days prior to course commencement. If we do not receive notification of you not being able to attend within the above time frame you will be charged 50% of your course fee.
Cancellations
TPS has the right to cancel any course if insufficient numbers are booked. If TPS terminates training arrangements early or otherwise fails to provide the agreed services, learners will be offered to reschedule to a mutually convenient date or to receive 100% refund of their fees.
Recognition of prior learning (RPL)
RPL is available to all learners. If you believe you already possess the necessary skills and knowledge to demonstrate competence in a particular unit please contact us and we will advise the evidence requirements and supporting documentation you will need to provide.
CREDIT FOR PRIOR STUDIES
We accept and provide credit to learners who have already been assessed as competent in equivalent units of competency by another RTO. This is a credit transfer process and does not require assessment. Please contact our office for details of evidence requirements.
Certification
Please note that a Statement of Attainment or other certification will only be issued upon;
- Successful completion of the course
- Receipt of a valid USI
- Full payment of course fees
ACCESS AND EQUITY
TPS is committed to integrating access and equity principles within all services that we provide. All staff recognise the rights of learners and provide information, advice and support that is consistent with our Code of Practice. All learners have the right to learn in an environment that is free from discrimination and harassment and to be treated in a fair and considerate manner while you are studying with us, regardless of your cultural background, gender, sexuality, disability or age.
LEARNER SUPPORT
We want all learners to have every opportunity to fully participate in and successfully complete their course. To enable this, we offer the following internal support services:
We have an extensive directory of external education and support service providers found here and can assist with referrals where necessary. Fees for any referral services are the responsibility of the learner. Any fees will be fully disclosed to the learner prior to referral.
We also provide welfare and guidance to all learners including occupational health and safety, review of payment schedules, learning pathways including RPL as well as provisions for cultural and religious needs.
- Pre-enrolment materials
- Learning materials in large print
- Contextualised skills practice and assessment scenarios to meet learner needs
- Reasonable adjustment during assessment, where permissible, and
- Limited language, literacy and numeracy support.
We have an extensive directory of external education and support service providers found here and can assist with referrals where necessary. Fees for any referral services are the responsibility of the learner. Any fees will be fully disclosed to the learner prior to referral.
We also provide welfare and guidance to all learners including occupational health and safety, review of payment schedules, learning pathways including RPL as well as provisions for cultural and religious needs.
LANGUAGE, LITERACY AND NUMERACY (LLN) SUPPORT
We ask that learners notify us if they require LLN support prior to enrolment so that we can provide appropriate assistance.
Pre-enrolment materials, which provide detailed course LLN requirements and sample documentation, can be viewed here.
We monitor learners' skills and progress throughout the course and if at any time we feel a learner requires additional support in any of these areas, we will provide this by tailoring the learning and assessments materials to match the learner needs where permissible, or through other remedial assistance such as individual counselling or referral to an external support service provider.
Pre-enrolment materials, which provide detailed course LLN requirements and sample documentation, can be viewed here.
We monitor learners' skills and progress throughout the course and if at any time we feel a learner requires additional support in any of these areas, we will provide this by tailoring the learning and assessments materials to match the learner needs where permissible, or through other remedial assistance such as individual counselling or referral to an external support service provider.
COMPLAINTS and appeals
Tom Price and Sons have a comprehensive process in place to manage any complaint or appeal presented. The following submission form provides an avenue to all participants wishing to submit a complaint or appeal inline with Standards for RTOs 2015.
A complaint can be made to any member of the RTO regarding the conduct of:
To make a complaint or appeal or to read more about our policy, please visit our submission page here.
All complaints are treated confidentially at all times.
A complaint can be made to any member of the RTO regarding the conduct of:
- The RTO, its trainers, assessors or other RTO staff.
- Other learners of the RTO.
To make a complaint or appeal or to read more about our policy, please visit our submission page here.
All complaints are treated confidentially at all times.
DISCIPLINARY PROCEDURE
To ensure all learners receive equal opportunities and gain maximum benefit from their time with us, these rules apply to all persons attending our premises and courses. Any person who displays dysfunctional or disruptive behaviour may be asked to leave the premises. Dysfunctional behaviour may include:
- Continuous interruptions to the trainer whilst delivering the course
- Smoking in a non-smoking area
- Being disrespectful to other participants or TPS staff
- Harassment by using offensive language
- Sexual harassment
- Acting in an unsafe manner that places themselves and others at risk
- Continued absence at required times
PRIVACY POLICY
TPS is committed to respecting and ensuring your privacy and your records will only be used for the purposes of:
- Training & Accreditation Council audits and reporting
- AVETMISS data and statistical reporting, and
- our own internal training admin and continuous improvement processes.
- that party is the HR Manager of the learner's organisation or the person who paid the fees
- the learner authorises us to do so in writing, and
- the learner is an enrolled and and paid up client of another RTO.
ACCESS TO TRAINING RECORDS
TPS retains all learner records which are available on request, subject to our Privacy Policy. Fees may be applicable, please see here for more information.
Should you have any questions or need further information please contact our administration team on ph 9726 0812.